1. Refund Policy

Skycomn strives to provide reliable internet services. However, we understand that situations may arise where a refund may be necessary.

Prepaid Plans

Refunds for prepaid plans are generally not available once the service has been activated. If the service is not activated within a specified period from the purchase date, a refund may be considered, subject to applicable terms and conditions.

Postpaid Plans

Refunds may be considered for postpaid plans in the following circumstances:

• Service Termination: If you terminate your postpaid plan before the end of the contracted term, you may be subject to early termination fees.
• Service Disruptions: If you experience significant service disruptions that cannot be resolved promptly, a refund may be considered for the affected period.
• Equipment Returns: If you return leased or rented equipment in good condition within the specified timeframe, you may be eligible for a refund of any applicable deposit.

2. Cancellation Policy

You have the option to cancel your Skycomn service based on your plan type.

Prepaid Plans

Prepaid plans cannot be canceled once activated.

Postpaid Plans

You can cancel your postpaid plan by providing written notice to Skycomn at least [number] days prior to the end of your billing cycle. Early termination fees may apply if you cancel before the end of your contracted term.

3. Refund and Cancellation Process

To initiate a refund or cancellation request, please contact our customer support team at [contact information]. We will be happy to assist you through the process.

You may be required to provide supporting documentation, such as proof of purchase or evidence of service disruptions.

The refund process may take [number] business days to complete.

4. General Terms and Conditions

Refunds and cancellations are subject to the terms and conditions of your service agreement. Please review your agreement for detailed information.

Skycomn reserves the right to modify or amend this refund and cancellation policy at any time.

Any disputes arising from refunds or cancellations will be resolved in accordance with applicable laws and regulations.